Group Services Assistant

Job Description

Organization:

Denver Art Museum

Organization Type:

501(c)(3)

Job Location:

Front Range

Type of Job:

Part-time

Job Category:
Programs/Services
Job Description:

Welcome to the The Denver Art Museum, where we believe that art can make a difference in peoples lives by celebrating & stimulating creativity and inspiring greater understanding & connection with our world. The DAM aspires to be a beloved anchor in Denvers cultural & creative ecosystem and a national beacon for the ingenuity & boldness of our community. Are you ready to join a dynamic team of creative, motivated people who are passionate about delivering world-class experiences? If so, please proceed! In turn, the Denver Art Museum delivers competitive wages and benefits in a work environment that promotes excellence and rewards dedication and commitment.

Under the direction of the group services manager, this position is responsible for providing exceptional customer service while continuing to generate/cultivate strong relationships and process sales requests.

ESSENTIAL DUTIES/RESPONSIBILITIES:

Assists in on-site reception for school and youth visitors

Maintain strong knowledge of museum programs and offerings

Logistical booking and processing of group sales transactions in the museums ticketing system, ATMS

Assist with special projects related to the education group sales program as assigned

Provide sales and administrative support

Assist in on-site reception for events

Assist in processing education and transportation funds

Print computerized invoices, receipts and reports as requested

Assist with special projects related to group services including school, youth, college, adult and aging population groups

Provide sales and administrative support to new and existing clients

Answer telephone and email inquiries for visitors/prospects requiring assistance

Process inbound sales orders

OTHER DUTIES/RESPONSIBILITIES:

Attends museum staff and volunteer meetings as needed

Will be required to work a flexible schedule including evenings, weekends and holidays as needed

Other duties as assigned/directed

Areas of Responsibility

KNOWLEDGE, SKILL & ABILITY:

Ability to work both independently and in a team setting towards meeting established objectives

Must possess excellent written, verbal and interpersonal skills with the ability to build relationships

Excellent public speaking skills

Ability to analyze data and develop results and conclusions

Passionate about customer service

Bilingual in English and Spanish a plus

EDUCATION OR FORMAL TRAINING:

College diploma or equivalent work experience

EXPERIENCE:

Candidates should possess a minimum of 1-2 years of experience in a customer service environment

Experience working in a ticketing environment preferred

Previous museum or cultural experience preferred

MATERIAL & EQUIPMENT USED DIRECTLY:

Computer, printer, calculator, cash register, credit card machines, other typical office equipment

Requirements/Qualifications

  • See above

How To Apply

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